Adopt a Carrier Class solution without the burden of Carrier Class Cost. Deliver ITSM in a cloud based platform for any sized network. Furthermore, the solution comes with solution accelerators to speed time to market. B12’s solution enables you to achieve the next generation EVENT DRIVEN DISPATCH within your lifecycle.

The addition of analytics to service assurance solutions has increased precision of incident isolation across network layers and within any technology domain.  This has enabled intelligent ticketing to address root causes.  B12 EDD aligns your technician skills and geo-location to the specific incident type improving Mean Time to Repair. It simplifies the technician field bag by integrating with back office operational systems within a native mobile footprint.